Coffee Roasting FAQs
If you have an issue or question that requires immediate assistance, you can click the button below to visit our contact page and send us an inquiry.
Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.
1. CAN I USE LESS THAN THE RECOMMENDED AMOUNT OF BEANS?
If you use less than the recommended amount of beans then the roaster will not get up to temperature. Causing the machine to act like it isn't producing enough heat. Having the recommended amount of beans will help raise the temperature in the roast chamber. Using less than the recommended amount will allow the heat to escape the roast chamber without roasting the beans.
2. I AM NOT GETTING TO 2ND CRACK OR THE BEANS ARE TAKING TOO LONG TO ROAST?
The Fresh Roast Coffee Roasters use 1600 watts of electricity. If there is less than 120V at the outlet, then you will see the roaster struggle to achieve a roast. The use of extension cords are not recommended.
3. THE BEANS ARE ROASTING UNEVENLY.
Doing what we call a, "DRYING PHASE", will help the beans have a more uniform roast. Starting the roasters on a low heat and high fan for the first 2 min will help dry the beans and make them lighter and easier for the machine to move them during the roast.
4. HOW DO I STORE MY FRESHLY ROASTED BEANS?
We suggest allowing the beans to cool to room temperature before putting them in a non air tight container. This would allow the beans to degas for 6-12 hours. After 6-12 hours you can store in an airtight container. We have seen many users start to store their beans in mason jars. It will stay fresh for 7 days if stored properly.
5. HOW CAN I EXHAUST THE SMOKE FROM ROASTING?
We suggest roasting near an open window to help get the smoke out of the room. Most kitchens will have a range hood that can exhaust the smoke outside.
6. HOW OFTEN DO I NEED TO CLEAN THE ROASTER?
Clearing the chaff from the chaff collector after each roast is required. Wiping the glass roasting chamber after each roast is suggested. We like to use warm water and paper towel after the chamber has cooled for several hours. The exterior of the base unit can be cleaned with a glass cleaner and microfiber towel.
7. THE TOP CAP AND CHAFF BASKET DON'T FIT?
If you ordered and new top cap and find that it doesn't fit your old chaff basket. Because of the heating and cooling of the roaster the parts will start to shape to each other. We suggest buying a new top and chaff basket together if they are older than 2 years old. You can assemble the machine with all parts then run the base for 4-6 min (without beans) and then take a hot mitt and carefully press the 2 pieces together. If there was a small gap in the beginning. *The chaff basket and top lid will be hot!
8. DO YOU HAVE ANY AUTHORIZED DEALERS IN CANADA?
Yes, our Authorized dealer in Canada is, Pre-Umber. This can save you on shipping and duty costs.
9. HOW DOES THE REPAIR PROCESS WORK?
In order to submit for a repair, you need to visit the Repair section of the website. Once there, you can read more about the process. You will need to pay $50 before your Roaster is repaired as well as fill out a short form that you will send with your roaster. If the Roaster is unrepairable, we will contact you as soon as possible and inform you of your options.
10. HOW DO I PROCESS A RETURN/REFUND?
Reach out to us at firstname.lastname@example.org for any and all return/refund questions.