Repair

Coffee is what keeps you grinding on long days

If your roasted has been having issues or you noticed it might need a repair, check out the information below to learn more about how you can get your coffee roaster repaired, and back to fresh-home brewed coffee!

Let us help you get back to fresh coffee

How to get your roaster repaired

WHAT MACHINES ARE REPAIRABLE?

*Currently, we are not able to repair the SR500 and the 700. We have had a shortage of parts for this model and are unable to perform the service*

  • If the condition of the machine is beyond repair,  we will contact the customer and work on a replacement or upgrade.  If you have the older Fresh Roast without the digital timer knob, you will need to contact us before to determine if we have any available parts for those machines. 

WHEN TO SEND IN YOUR ROASTER FOR REPAIR

  • If your roaster doesn't perform like it did when it was new, doesn't roast the beans to the darkness you prefer.  Or, there is another concern.  Then we would be more than happy to repair your machine. 

WHAT DO YOU NEED TO SEND?

  • Please fill out the repair form below.  We need just the base unit well packaged to prevent any further damage.  We do not need the glass chamber or top assembly. (Unless authorized).   

HOW LONG DOES IT TAKE?

  • Our typical turn around time is 4 days, before it is being sent back to your return address.

HOW DO I PAY?

  • We ask for $50 to have your machine repaired.  A check to Home Roasting Services LLC or we can arrange a Paypal invoice to be sent to your email address for the service.  

WHAT WILL BE DONE IN THE REPAIR?

  • We will clean the exterior and interior of the machine to get rid of any debris.  We have found chaff, hair, and lint inside the machines.  Then, a test to see what parts are defective.  After replacing defective parts, we will tune and test the machine 3-5 times, to verify the output temperatures, function of the controls and fan speed.

WHERE DO I SEND THE BASE UNIT?

  • Please use our Utah warehouse address. 

If using UPS or FEDEX:

Home Roasting Services          

ATTN: REPAIR

450 East Canyon Rd

Henefer, UT, 84033


If using Mail USPS:

Home Roasting Services

ATTN: REPAIR

PO Box 417

Henefer, UT, 84033

Purchase your repair fee

We will send you an email with a downloadable PDF form for the return once the Repair is paid for or you can download it below but the Repair Fee must be purchased before services are rendered!

Repair Fee

Regular price $50.00
Sale price

Repair form

Please fill out the form and place it in the box with your roaster base